Privacy Policy

Resort Help ("we," "our," or "us") operates the website located at resorthelp1.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit information through our forms. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you submit a form or contact us.
• Property Information: Resort name, unit details, asking price, maintenance fees, and ownership details when you submit a listing or valuation request.
• Transaction Information: Offer amounts, purchase interest, and related correspondence.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through cookies and similar technologies.
• Communications: Records of any correspondence you send us, including emails and form submissions.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide listing consultation services
• Process and manage timeshare listing and valuation requests
• Connect buyers and sellers within our resale marketplace
• Send you updates, marketing communications, and promotional offers (you may opt out at any time)
• Improve our website, services, and user experience
• Comply with applicable laws and regulations
• Prevent fraud and protect the security of our platform

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you, subject to confidentiality agreements.
• Prospective Buyers or Sellers: When you submit a listing or offer, relevant details may be shared with the other party to facilitate a transaction.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly. We may also use analytics services such as Google Analytics to understand how visitors use our Site.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You provide information at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at [email protected].

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: